Frequently Asked Questions


How do I book equipment?

You can book by submitting an enquiry through our contact page. We’ll confirm availability and send you a rental agreement.

Do I need insurance to hire the equipment?

Yes - all renters must provide proof of production or personal equipment insurance. This protects both you and us in case of loss or damage.

Can I rent gear without insurance?

In most cases, no. However, for smaller accessories and lower-value items, we may be able to make exceptions. Please get in touch to discuss.

Where are you located?

We are based in Canberra. Gear can be picked up and returned by appointment. Delivery options within the ACT may also be available upon request. This will incur a delivery fee.


What happens if equipment is damaged or lost?

You are responsible for any loss or damage during the rental period. Repairs or replacement costs will be charged accordingly, typically covered by your insurance.

Do you offer multi-day or long-term rental discounts?

Yes, we offer discounted rates for multi-day hires and weekly rentals. For long-term or ongoing productions, we can provide custom packages and quotes. Please reach out to us via the contact page.

Can I travel interstate with the equipment?

Yes, as long as it’s disclosed when booking and covered under your insurance policy. We’ve had gear travel across Australia for productions.

What is your cancellation policy?

Cancellations made more than 48 hours before pickup incur no fee. Within 48 hours, a cancellation fee may apply.